The Fix the Mess™ Method

A proven, human-centred approach to information architecture that transforms chaotic SharePoint environments into clean, scalable, AI-ready systems.

There is no AI without Information Architecture.

Why Structure Comes Before Tools

Most organizations approach SharePoint backwards. They deploy the technology, add tools, enable features, and then wonder why everything feels chaotic.

The Fix the Mess™ method starts with structure. Before automation. Before AI. Before Copilot. Because without proper information architecture, every tool you add amplifies the mess instead of solving it.

Structure is not a nice-to-have. It's the foundation everything else depends on.

The Six Stages

01

See the Mess

Before you can fix anything, you need to understand what you're dealing with. This stage is about honest assessment—mapping the chaos, identifying pain points, and acknowledging the real problems without judgment.

02

Define Containers

Structure starts with boundaries. Learn how to create clear, purposeful containers that give content a home and make it findable. This is where information architecture begins.

03

Design for Real Work

Structure must support how people actually work, not how you wish they worked. Design architectures that align with real workflows, real teams, and real business needs.

04

Apply Structure

Implementation is where theory meets reality. Learn how to roll out your architecture decisions in a way that sticks—with governance, metadata, and clear ownership.

05

Make It Safe to Let Go

Fear-based retention is the enemy of clean SharePoint. Build the confidence and systems needed to delete, archive, and maintain only what matters.

06

Prepare for AI

Copilot and other AI tools amplify your structure—good or bad. Ensure your SharePoint environment is ready to make AI an asset, not a liability.

Why Copilot Fails Without IA

Copilot is only as good as the structure it's built on. If your SharePoint is messy, Copilot will surface the wrong files, suggest outdated content, and amplify confusion instead of clarity.

AI doesn't fix bad structure. It exposes it.

Ready to Fix the Mess?

Start with the free Copilot Readiness Checklist and see where your SharePoint stands.

Get the Free Checklist